A promise in the making in Lankan eCommerce The internet gave birth to a great many things. Out of these, eCommerce has grown to be one of the biggest global industries, with sales forecasted to be worth over $4 trillion by 2020. The likes of Amazon and Alibaba continue to make international news regularly. Even in Sri Lanka, eCommerce is a growing market. In 2018, forecasts expected to hit $400 million by 2022. The company believes that there’s a lot of room for improvement in the existing market and they believe they can fill this gap. Hey, we need quality products and good customer serviceIn 2015, Malinda Muthumuni and Kalana Muthumuni decided it was time to launch an eCommerce platform. However, the market is a crowded one here in Sri Lanka with a niche audience. But Kalana and Malinda believe there’s a lot to be done in the space. coque iphone 7/8 rouge Particularly with coque iphone ronaldo regards to providing quality products and proper customer service. „It’s basically to give the people what they should have coque iphone 5s tahiti gotten in the first place, says Malinda. The initial phase saw the duo bootstrapping the platform themselves for well over a year. Following which a few friends invested in the business. Jordan Burch Jersey But as the platform started growing, they needed bigger investments to scale their operations. Here, the company emerged as one of the finalists to enter the accelerator. With the much needed corporate backing and mentorship, the company is now set to kick off its expansion. Primarily, this investment is focused on improving logistics and developing a strong platform back end. Two things are crucial when looking at coque iphone assassin’s creed origins scale. Addressing the local eCommerce hurdlesAlthough eCommerce has been gaining traction over coque iphone 5 master case the recent years, the local industry poses several challenges. From coque galaxy a5 2017 homme logistics to lack of customer care, most of these challenges continue to stifle the eCommerce coque iphone se game of throne market in Sri Lanka. Each player has their own way of dealing with these issues. Getting it right could go a long way for such a platform’s sustainability. Speaking to ReadMe, Kalana and Malinda stated that this is a key area that they’ve set their eyes coque galaxy j6 fortnite on. Zach Rowell Jersey Elsewhere, courier partners handle the task for them. Logistics remain a key challenge for most players coque iphone 6 origi in the eCommerce marketSpeaking to ReadMe, Kalana mentions how the quality of the courier service is vital to the platform. Malinda notes that „We are careful about having the right courier partner to handle deliveries. We’ve already stopped operations with a few because of the poor quality service”. Brennan Sweeney Jersey The duo iterates a strict code of conduct when it comes to company coque galaxy a3 2017 animaux logistics and remains confident about the current capacity. Sourcing quality productsBut customer satisfaction starts at the beginning of the supply chain, long before delivery. Shannon Forman Jersey The process starts with sourcing the products. Secondly, comes the quality checks for the products. This galaxy s7 coque paillette is where the company continuously verifies the quality and condition of the products on sale. Every product undergoes quality checks prior to dispatch. Each customer care member is trained to perform these chiara ferragni coque iphone 7 quality checks. But quality assurance isn’t limited to quality checks. This would also refer to getting customer feedback and taking necessary action. For example, if a customer has trouble setting up a Philips Hue Light system, a team member could offer a walkthrough of the product. In another instance, if a customer is worried about the durability of a pair of Marshall Headphones, the team would look to address these concerns personally. 3 years in, the startup is looking to set itself high in the eCommerce gameEven after a fulfilled purchase, the platform follows a money back guarantee return policy. So, in case you’re unhappy with your product, you could always return the product and get your money back. Provided the product packaging is retained in its original state. But there’s always the chance that you might not find what you’re looking for. Jalen Green Jersey If you say, are looking for a Devialet Phantom Gold, you can request for the product on the platform. Urban will search for the requested product and will offer a quoted price. The company is keen on maintaining a 4.9 average out of a 5.0 rating score. The aim is to ensure customer satisfaction no matter the cost. This could be in the form of addressing a customer complaint or a simple inquiry. Branden Bowen Ohio State Jersey One is immediately following a purchase. The other is in the form of customer feedback following the delivery. Micah Potter Jersey The idea is to gather data to improve the existing service. LSU Barion Brown Jersey For example, if a package is likely to be delayed, it should be the platform’s responsibility to inform the customer beforehand. coque iphone 7 givenchy Yes, delayed deliveries are problematic on coque iphone 5 pour fille their own. Of course, that’s one of the selling points for any online platform. For example, if you have a pending warranty claim, you don’t need to visit an office physically. Repairs or replacements under coque iphone* warranty claims are streamlined such that you don’t need to do anything. The average downtime is usually 2 weeks. But the exact delivery times will vary with each product. Nevertheless, if a product isn’t fixed during one month the customer will be eligible for a enlever rayures coque iphone 5c replacement. It’s nothing revolutionary. Yet, it’s something that you don’t see often with other eCommerce platforms in Sri Lanka. „Basically, banks were asking one million in deposit just to provide an IPG”, says Kalana. Shop by Player Travis Light Florida State Jersey But the duo iterated that the overall system has improved since then. „You don’t always come with a lot of money to do a startup. Malik Hartford Ohio State Jersey So, there should be coque iphone 6 mojito facilities that allow entrepreneurs to easily bootstrap their company and just coque souple galaxy note 8 start” Malinda MuthumuniEven aspects such as online banking can improve to encourage better adoption. Reed Lindsey Jersey Micah Bowens Jersey The duo views that improving UX matters like providing interfaces in trilingual format could be a good starting point. This is to encourage better numbers for online transactions. Malinda also coque iphone 5s flip notes that coque iphone 7 plus homer the credit card issuance process should be better in Sri Lanka. Right now, credit cards are provided to consumers that meet specific criteria. These criteria should be expanded to incentivize more people to use credit cards. Baylor Bears Jerseys Malinda believes that this would help the market expand further. Jamar Browder Jersey Then there’s also the issue of improper tax classifications that limit online platforms from offering products at a better coque iphone 5 oreilles lapin rate. For example, Malinda notes that virtual assistants like Google Home and Amazon Alexa get classified as Bluetooth speakers. As a result, those coque iphone 7 duff products get taxed at as high as at an effective rate of 45% 33%. Brad Davison Jersey John Baty Michigan Jersey Ideally, these devices should coque galaxie j3 2016 silicone be classified as computer processors or smart devices, which come under a lower tax rate. Jake Fromm Jersey „We’re currently in the FITIS executive committee and we’re trying to bring up these issues with the government. We want to make sure products are taxed properly so that we can give a better price for the consumer”, mentions Kalana. The DJI Robomaster is an educational product. Yet it classified as a toy and is priced at a higher tax rateLooking at a bright futureAccording to Kalana and Malinda, consumers coque iphone beige now trust online platforms more than they used to. Jordan Ware Jersey Yet the trust factor remains to be improved. Even today, some customers prefer making the purchase online, but physically pick up the product.
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